Q&A About Privacy,Security & Sales Policies

How does California Coffee Roasters use my information?

California Coffee Roasters asks for your email address to validate your identity when placing an order and to send you a invoice . We may send you emails about specials we are having, but only if you give us permission. All other information is only used to process your order.

Does California Coffee Roasters sell my information to other companies?

No. We never sell, trade, lease, give or rent information of our users to other companies.

Does California Coffee Roasters store my information?

Yes, information submitted through our shopping cart is stored on our web server. Just your name and address and password is stored so you can access your account.

How does Coffee Roasters protect my credit card information ?

All credit card information is processed directly by Authorize.net with 128 bit Internet security. We do have limited access to your credit card information to make price corrections and refunds. But we never see your credit card number or expiration date. Unless given over the phone.

Price Guarantee

We are one of the most respected coffee roasters & Internet retailers of coffee products. That means we have put our customers first and they have rewarded us with their business. A great product and excellent service is important, but we understand that price is an important part of the package. If you find your desired coffee  or product at a better price, but would rather buy from California Coffee Roasters just email or call us. We would be honored to match prices with any US retailer and have you as a customer. We offer you the best coffee and best coffee equipment. The best prices! The best and quickest service!

Basic Shipping Rates

Coffee orders over 20 lbs are shipped free in the USA. We will deduct shipping costs from your invoice. One to two pounds of coffee shipped by UPS is $5.66. Three to Four pounds of coffee is $7.95. Five pounds is $7.25. For more detail info on shipping cost go to ups.com or usps.com. These rate are for delivery with in the continental United States. For world wide shipping go to usps.com for rates. These rates are approximate, rates can be varied due to location and type of delivery ( residential or business )

The Torani Flavored Syrup bottles weigh three and half pounds a piece. They are  glass bottles. We do not offer free shipping on the Torani or Big Train products.

Returns and Replacements

  • We have a 100% satisfaction guarantee . If you are unsatisfied with any of our products for any reason, return it for a full refund, minus shipping costs. We do not pay for return shipping or accept COD returns.
  • We will send a UPS pick up tag for free if we made a mistake on your order and sent you the wrong merchandise.
  • Contact us first before returning any product for RMA.
  • All sale are final after14 days from the time of delivery.
  • All returns must be fully insured for the full value of the merchandise and be returned in the original box  (coffee makers and espresso machines) in new condition with all the packaging Materials. There is a 15 percent restocking fee on coffee makers and espresso machines. It is up to you to make sure a returned idem is properly packaged. If shipping damage happens during a return, it is up to you to file a claim with UPS or the shipping company. No refunds will be issued on damaged returned goods
  • Damage Merchandise Claims
  • If the product is damaged during shipping, We will replace all damaged goods free of charge. Call our toll free #1-877-543-1110 or email sales@freshcoffee.net
  • All damaged goods must be kept in the original box with all the of the original contents and manuals and packing material. The shipping company may want to inspect the merchandise first for insurance claims.
  •  All damage claims must be made within 48 hours of receipt of the products or merchadise, after that all sales are final.
  • Do not return anything with out calling or emailing us first for a RMA,
  • All returns must be insured for the full value of the merchandise.

    Wrong merchandise

  • If we shipped the wrong product, we will replace all incorrect orders, free of charge. Call our toll free #1-877-543-1110 or email sales@freshcoffee.net
  • All returned goods must be return in the original box with all the of the original contents and manuals.
  •  All wrong merchandise claims must be made within 7 days of receipt of the products, after that all sales are final.
  • Do not return anything with out calling us first.
  • All returns must be insured for the full value of the merchandise.
8110 Wolf Lane
Del Valle
Texas
78617
Voted one of Americas Best

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